Please read our terms & conditions, to make sure you understand our Satisfaction Guarantee pledge.

I) Client must be satisfied with the mixes being submitted for the mastering process. The volume levels from your mixes, best to client's knowledge, are not hyper-compressed (loud) and have no distortion. II) This service is best for individuals who have hi-speed internet access. Those who wish to receive a PMCD master by mail are subject to shipping charges. Never send your originals by mail, only copies. III) Acceptable mix sources or Audio File Formats are: AIFF, .WAV, SDII & MP3 (Accepted, but not a recommended format), encoded at 44.1- 96 KHZ / 16, 24 or 32 bit. Any other file format will not be acceptable at this price/rate. IV) After completion of the mastering process, client downloads files for reviewing (Service via online downloads only). V) Unless further adjustments are requested by client within a 72 hour reviewing period, which can be extended upon email request, mastered audio files are deemed approved & final. VI) Upon request, changes to compression or equalization are provided at no extra charge. Mastering results may vary, depending upon the quality of your mix or sound production: VII) Client is advised, once again (But unless imperative) not to include or use recordings that have low audio resolution, loud output levels (due to over-compression), distortion, excessive hiss or high noise-to-floor ratio. These type of problems generally come from sources recorded with "Sub-Standard" equipment, or because of bad engineering. Nevertheless, for these problematic mix sources, a noticeable improvement on sound quality will be apparent on a case by case basis. VIII) Our Satisfaction Guaranteed pledge does not apply to materials recorded with "Sub-Standard" equipment (i.e, 4-8 trk old analog recordings). Nevertheless, for these particular mix sources, a noticeable improvement on sound quality will be apparent on a case by case basis. IX) Our Satisfaction Guaranteed pledge does not apply to sources that came from digital transfers from: cassettes, vhs, mini-disc, mp3 and any other source that compresses the signal in order to save memory space. Nevertheless, for these problematic mix sources, a noticeable improvement on sound quality will be apparent on a case by case basis. X) You must fill MMOL cue sheet in order to have any job covered by our satisfaction guaranteed pledge or any special discount price. -----------------------BILLING-------------------------------------------------------------- All PMCDs will be delivered to credit card's billing address. No exceptions. We advise when ordering 11 or more cuts for mastering to have the mastered materials sent on a CD (Or, PMCD) by mail or carrier delivery (e.g, FedEx). Only customers with an active account and credit card on file with us, may have the option for online downloads. New international customers ordering 7 or more downloads using someone else's card, need to order by fax only. Please email us for details. All transactions online are made with credit or debit cards only. Once we initiate your order, no refunds are granted. We don't accept checks and although PayPal users may pay E-checks, masters will not be delivered until payment has cleared. PayPal users paying with all major cards and/or checks can only get their downloads sent to their PayPal's email account, no exceptions.