You received an email from us asking you to click on the link to your personal download page. You go there and click on the download button, instead of being prompted by Windows to download your audio file, you see a new window appear with the Quicktime player!

You can hear your master alright but you can't download it! What happened?

Your computer's function to download WAV or AIF files (even mp3) has been cahanged by Quicktime, that's what. If you have you have already purchased the Quicktime "Pro" version but you are not sure, here is how you check. Pull down this menu: